OUR SHIPPING POLICY
We value our customers and extend our customer service 6 days a week, Mon-Fri, from 10 a.m to 6 p.m, Saturdays 10 a.m to 4 p.m. eastern standard time. Call us at 518-728-4907 or email us anytime at sales@Verdanthomeproducts.com.
Standard Shipping: Shipping starts at $2.95. Standard shipping $3.95 for each additional item , excluding bulk, specialty or heavy weight items.
Bulk and Heavy-weight Items Shipping:
Shipping for bulk items start at $9.95 and will vary due to specialty packaging or heavier product weights. We have several different bulk rates to keep your shipping rates as low as we possibly can!
FREE SHIPPING: We are able to offer FREE SHIPPING on a selection of items. The “Free Shipping” will show upon checkout.
Timely Shipping :
In order to provide you with a wide variety of quality natural products, your purchases may ship from different warehouse locations in the USA and may arrive in separate packages. Most products will ship within 2 to 3 business days and may arrive within approximately 2 to 10 days. There may be some hand-made specialty items which take more time to ship. These details will be displayed on the product pages. If you have a need for a form of expedited shipping please contact us at 518-728-4907 and we will do our best to accommodate you.
Verdant Home Products will not be responsible for lost or stolen shipments unless it is our error!
If your order arrives damaged please notify us within 3 days of being received at 518-728-4907 or by e-mail us at firstname.lastname@example.org
Please see our return policy.
We provide FREE Return Shipping–simply notify us within 3 days of receipt of shipment by e-mail at email@example.com or by phone at 518-728-4907. Then you may return your purchase in it’s original packaging, un-used and in original condition, with the original packing slip enclosed. We must receive your refund item before your account will be fully credited. Your order plus the return shipping cost will be refunded after we receive and inspect it. Once received and inspected, we will notify you by e-mail to confirm the return being credited. Refunds will be credited to your account and may appear on your next billing statement. The original shipping cost will not be refunded, unless it is an error caused by us!
Please note : There may be different return instructions for different items to be returned. You must notify Verdanthomeproducts.com before any items can be returned!
Some items may not be refunded. Exceptions may apply upon our discretion due to different warehouse policies.. Fresh wreaths are also included in the non-refund policy. If you have an item in question, please contact us immediately and we will do our best to rectify any issues you may have.
We value our customers and hope you won’t have the need for returns! However, if you do…just call us or email us and we will take care of it! Please do not hesitate to contact our customer service dept. at 518-728-4907 or email us at firstname.lastname@example.org for any questions!